RoyalPanda Privacy Policy

At Royal Panda, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and share your data when you use our platform. By accessing the Royal Panda online casino or creating an account, you agree to the terms outlined in this document. We encourage you to read it carefully so you understand your rights and how we handle your information.

Our platform is operated by Royal Panda Ltd., a company registered in Malta (registration number C58222), located at Level 7, The Plaza Business Centre, Bisazza Street, SLM 1640, Sliema, Malta. RoyalPanda is part of the LeoVegas Mobile Gaming Group, which operates under MGM Resorts International. We are licensed and regulated by the Malta Gaming Authority under corporate group licence MGA/CRP/237/2013.

Information We Collect

When you register and interact with Royal Panda, we may collect several categories of personal data. This information is essential for us to provide our services, verify your identity, process transactions, and comply with our legal obligations.

Personal Identification Data

• Full name, date of birth, and nationality
• Government-issued identification documents
• Residential address and contact details
• Email address and phone number
• Username and z}ghCxhE(E[1KG(b associated with your Royal Panda login

Financial and Transaction Data

• Payment method details (card numbers, e-wallet accounts)
• Deposit and withdrawal history
• Currency preferences and transaction records
• Information related to any Royal Panda bonus or Royal Panda free spins you claim

Technical and Usage Data

• IP address, browser type, and operating system
• Device identifiers when you use the Royal Panda casino app or Royal Panda mobile app
• Pages visited, time spent on our platform, and click-stream data
• Game activity, including Royal Panda slots play, live casino sessions, and any royal panda betting or wagering behaviour

How We Use Your Information

At RoyalPanda, we use the data we collect for a number of important purposes. We process your information only where we have a lawful basis to do so — this includes fulfilling our contract with you, complying with legal obligations, protecting our legitimate interests, or where you have provided your consent.

• To verify your identity and process your Royal Panda login and account registration
• To manage deposits, withdrawals, and the Royal Panda no deposit bonus or other promotional offers
• To detect and prevent fraud, money laundering, and other illegal activity
• To personalise your experience at the Royal Panda online casino
• To send you marketing communications, including Royal Panda promo code offers, where you have opted in
• To operate our Royal Panda Loyalty Club and VIP programme
• To comply with licensing requirements imposed by the Malta Gaming Authority
• To respond to your requests via our customer support channels

Cookies and Tracking Technologies

Our RoyalPanda platform uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and analyse how you interact with our services. Some cookies are strictly necessary for the site to function; others help us understand user behaviour and optimise our services accordingly.

You may control cookie settings through your browser at any time. However, disabling certain cookies may affect the functionality of the Royal Panda casino login or other features on our site. For full details, please refer to our dedicated Cookie Policy.

Sharing Your Data

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers under appropriate data protection agreements. At Royal Panda, we work with the following categories of third parties:

• Payment processors and financial institutions handling your deposits and withdrawals
• Identity verification and KYC providers
• Game software providers such as NetEnt, Evolution, Pragmatic Play, and Play'n GO
• Regulatory bodies, including the Malta Gaming Authority, where legally required
• Alternative Dispute Resolution providers including eCOGRA and Blexr/CasinoReviews
• Companies within the LeoVegas Mobile Gaming Group and MGM Resorts International
• Marketing analytics platforms where you have consented to personalised communications

When we transfer data outside of the European Economic Area, we ensure adequate safeguards are in place, including standard contractual clauses approved by the European Commission.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law. Our RoyalPanda operations are subject to anti-money laundering regulations that typically require us to retain financial records for a minimum of five years following account closure. We will delete or anonymise your data once we no longer have a legitimate reason to retain it.

Your Rights

Depending on your country of residence, you may have the following rights regarding your personal data. At Royal Panda, we are committed to honouring these rights promptly and transparently:

• Right of Access: You may request a copy of the personal data we hold about you
• Right to Rectification: You may ask us to correct inaccurate or incomplete data
• Right to Erasure: You may request deletion of your data where there is no overriding legal obligation to retain it
• Right to Restriction: You may ask us to limit how we process your data in certain circumstances
• Right to Data Portability: You may request your data in a structured, machine-readable format
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact our Data Protection Officer at dpo@leovegasgroup.com. You may also reach our general support team at help@royalpanda.com. We will respond to all requests within 30 days.

Security Measures

We at RoyalPanda implement industry-standard technical and organisational measures to safeguard your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL encryption, secure server infrastructure, access controls, and regular security audits. While we take every reasonable precaution, no system is entirely immune to risk, and we encourage you to use a strong, unique z}ghCxhE(E[1KG(b for your Royal Panda casino login.

Responsible Gaming and Data

Our Royal Panda platform is committed to responsible gaming. We may use your data to monitor for signs of problem gambling behaviour and to enforce account limits or self-exclusion measures. If you request self-exclusion, we will retain your details for the purposes of enforcing that restriction, even if you subsequently close your account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make significant changes, we will notify you via email or through a notice on our platform. Your continued use of the RoyalPanda casino following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about how we handle your personal data at Royal Panda, please do not hesitate to get in touch with us:

• Email: help@royalpanda.com
• DPO Contact: dpo@leovegasgroup.com
• Phone: +46 8 124 11 401
• Address: Royal Panda Ltd., Level 7, The Plaza Business Centre, Bisazza Street, SLM 1640, Sliema, Malta

We are here to help and will make every effort to address your privacy concerns in a timely and transparent manner. Thank you for trusting RoyalPanda with your personal information.